PRIVACY POLICY

Effective Date: 07/04/2025

At Jinna Suites Hotel we are committed to protecting the privacy of our guests and visitors. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our hotel and leisure services. This Policy is designed in accordance with the Hotel and Tourism Worldwide Act, the Uganda Data Protection and Privacy Act 2019, the Uganda Tourism Act, and other applicable international and local regulations.

1. INTRODUCTION

Jinna Suites Hotel is a four-star hotel located in Mukono, Uganda, offering accommodation, leisure, and related hospitality services. This Privacy Policy applies to all personal information collected through our website, booking platforms, in-person interactions, and other communication channels.

By using our services, you agree to the collection and use of your personal data as described herein.

2. DEFINITIONS

For purposes of this Privacy Policy:

  • Personal Data: Any information that can identify you, such as your name, contact details, passport number, and payment information.
  • Sensitive Personal Data: Data relating to your health, dietary requirements, or other personal attributes which you voluntarily provide.
  • Service: Any service provided by Jinna Suites Hotel, including accommodation, leisure, dining, and other hotel services.
  • Third Parties: External service providers, partners, or legal authorities with whom we share personal data as necessary.
  • Cookies/Tracking Technologies: Small data files stored on your device to help us provide a more personalized service and improve our website.

3. INFORMATION WE COLLECT

3.1 Data You Provide Directly

When you interact with Jinna Suites Hotel, we may collect:

  • Contact Information: Name, email address, telephone number, postal address.
  • Identification Data: Passport or national ID details for check-in, security, and verification purposes.
  • Booking Details: Reservation dates, room preferences, special requests, and payment information.
  • Feedback and Communication: Messages, reviews, or survey responses.

Leisure Preferences: Data on your leisure and recreational interests to enhance your guest experience

3.2 Data Collected Automatically

We automatically collect certain information when you visit our website or use our online booking system:

  • Usage Data: IP address, browser type, device information, pages visited, and navigation details.
  • Cookies and Similar Technologies: To personalize your online experience, monitor site usage, and improve our services.

4. HOW WE USE YOUR INFORMATION

We use your Personal Data for the following purposes:

  • Service Provision: To process your bookings, manage your reservations, and provide you with our hospitality services.
  • Personalization: To tailor our services and communications based on your preferences and past interactions.
  • Communication: To send you confirmations, updates, marketing communications, and respond to inquiries.
  • Operational Purposes: To improve our website, conduct data analysis, and maintain system security.
  • Legal Compliance: To comply with legal obligations and protect our rights under applicable laws, including the Hotel and Tourism Worldwide Act and local Ugandan laws.

5. DISCLOSURE OF YOUR INFORMATION

We may share your Personal Data with:

  • Service Providers: Third-party companies (e.g., payment processors, marketing services, IT support) who assist in our operations.
  • Regulatory Authorities: Government, law enforcement, or regulatory bodies when required by law.
  • Business Partners: Partners involved in providing complementary services (e.g., travel agencies, tour operators) where necessary to fulfill your booking.
  • Internal Use: Affiliates and other departments within Jinna Suites Hotel for operational purposes.

We do not sell or rent your personal information to third parties for marketing purposes.

6. DATA TRANSFER AND INTERNATIONAL COMPLIANCE

Your data may be stored and processed on servers located in Uganda or abroad. In doing so, we take all reasonable steps to ensure that your data is protected in accordance with the Hotel and Tourism Worldwide Act and relevant data protection laws. If personal data is transferred outside Uganda, appropriate safeguards are implemented to maintain the security and confidentiality of your information.

7. DATA SECURITY

We implement technical, administrative, and physical safeguards to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Secure encryption of sensitive data during transmission.
  • Access Controls: Restricted access to personal data by authorized personnel only.
  • Regular Audits: Periodic reviews of our security measures to ensure their effectiveness.

8. DATA RETENTION

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

  • Guest records are retained for a minimum of 1 year after your stay.

Data collected for marketing or website usage may be kept for shorter periods unless you consent otherwise.

9. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your Personal Data, including:

  • Access: Request access to your personal information.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Objection/Restriction: Object to or restrict the processing of your data.
  • Data Portability: Request a copy of your data in a commonly used format.
  • Withdrawal of Consent: Withdraw consent for processing, where applicable.

To exercise your rights, please contact us using the details provided below. We will respond to your request within the time frame required by applicable laws.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Analyse site usage and performance.
  • Provide personalized content and advertisements.

You may disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

11. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children without appropriate parental consent. If you believe we have inadvertently collected data from a child, please contact us immediately for deletion.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this Policy periodically to stay informed about our data practices.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact our Data Protection Officer at:

Jinna Suites Hotel: Mukono-Seeta

Email: jinnasuites2022@gmail.com